Effective Date: 23.04.25

At NeuroRevive Physiotherapy, we are committed to protecting your personal data and privacy. This Privacy Policy outlines how we collect, use, store and protect your information when you visit our website or use our services.

1. Who We Are

NeuroRevive Physiotherapy
Website: https://neurorevivephysiotherapy.co.uk/
Email: enquiries@neurorevivephysiotherapy.co.uk
Data Controller: Neuro Revive Physiotherapy

2. Information We Collect

We may collect and process the following information:

  • Personal details: Name, email address, telephone number, postal address.

  • Health information: Medical history, treatment details (only when necessary and with explicit consent).

  • Technical data: IP address, browser type, visit duration, and pages viewed (via cookies and analytics tools).

  • Communication data: Any information you send us via contact forms, email, or phone.

3. How We Use Your Information

We use your data to:

  • Provide physiotherapy services tailored to your needs

  • Respond to your enquiries and communicate with you

  • Book appointments and manage treatment plans

  • Comply with legal or regulatory requirements

  • Improve our website and service offerings

We will never sell or lease your personal data to third parties.

4. Legal Basis for Processing

We process your data based on:

  • Consent – e.g. when you submit a form or sign up for marketing

  • Contract – to provide physiotherapy services to you

  • Legal obligation – to comply with UK laws

  • Legitimate interests – e.g. to improve our services or understand site usage

5. Sharing Your Information

Your data may be shared only with:

  • Our administrative and clinical staff

  • IT and website service providers (under confidentiality agreements)

  • Health professionals involved in your care (with your consent)

We will never share your personal information outside the UK unless adequate data protection is ensured.

6. Cookies and Analytics

We use cookies to enhance site functionality and monitor usage via tools like Google Analytics. You can manage your cookie preferences in your browser settings.

7. Data Retention

We retain your personal and health data only for as long as necessary to fulfil the purposes we collected it for, including legal and professional obligations (e.g. 8 years for healthcare records).

8. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent at any time

  • Object to processing or request restriction

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at: enquiries@neurorevivephysiotherapy.co.uk

9. Security

We take reasonable steps to protect your personal information using secure systems, encrypted communications, and strict access controls.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Let me know if you’d like a version formatted for your website or want to include specific platforms (e.g. contact forms, booking tools).